Shipping & Returns

Shipping

 

UK

Shipping on orders of £50 or more is FREE

Shipping on orders under £50 costs £3.50

 

Europe (EU, EAA + Switzerland)

Shipping on orders of £50 or more is FREE

Shipping on orders under £50 costs £5.50

 

Worldwide

Shipping on orders of £50 or more is FREE

Shipping on orders under £50 costs £7.50

 

All products aim to be dispatched within 48 hours* of an order being placed on study34.co.uk and are sent to you direct from each individual brand's studio.

Many of the brands featured on STUDY 34 are run by small teams (often a team of one!). If for any reason a product cannot be dispatched to you in the indicated time frame, we will get in touch with you directly to ask if you’d like to continue with your order.

All products ordered from UK-based brands are sent through Royal Mail Tracked or Signed For service. All products from international locations will be sent international tracked or signed for (or local equivalent).

*Products that are made to order may take a little longer (estimated dispatch time for these is indicated in the product description).

 

Returns

 

If you are in any way unsatisfied with your order, please get in touch at [email protected]

STUDY 34 is a platform that supports small independent brands. As such, some brands featured on the platform offer a FREE returns service (for orders delivered within the UK only), while others will require the customer to cover the cost of returning any goods (with the exception of damaged or faulty products).

Returns information will be clearly indicated in each product description. Please note that not all products are dispatched from the UK.

All orders must be returned within 14 days of receipt.

For your return to be accepted, the item must be unused and in the same condition that you received it in. The item must be packed in the original packaging (where possible) and include all original tags. 

You are advised to return any items using tracked delivery, as STUDY 34 will not compensate for packages lost in the return shipping.

All refunds will be made to the card or account that was originally charged, within 14 days of the orders return.

Damaged or faulty products

If the item qualifies for FREE returns, simply return the item using the enclosed returns slip.

If the item in question does not qualify for FREE returns, upon receipt of proof of postage from you, STUDY 34 will reimburse you in full* for the postage costs incurred.

*Upon return, the product must also be deemed faulty by the brand in question, in order for the full shipping costs to be refunded to you.