Shipping & Returns

Shipping

UK

Shipping on orders of £175 or more is FREE

Shipping on orders under £175 costs £4.00

Europe (EU, EAA + Switzerland)

Shipping on orders of £175 or more is FREE

Shipping on orders under £175 costs £7.50

Worldwide

Shipping on orders of £175 or more is FREE

Shipping on orders under £175 costs £10

All products are sent through Royal Mail Tracked or Signed For service.

All products aim to be dispatched within 48 hours* of an order being placed on study34.co.uk

If for any reason a product cannot be dispatched to you in the indicated time frame, we will get in touch with you directly to ask if you’d like to continue with your order.

Duties and taxes

For customers outside the EU, import duties and taxes are not included in our item price or shipping cost. These charges are your responsibility and will be collected from you by the carrier upon delivery. Please check with your country's customs office to determine what these additional costs may be before purchasing from us. 

Returns

If you are in any way unsatisfied with your order, please get in touch at [email protected]

All orders must be returned within 14 days of receipt and all International orders must be returned within 21 days of receipt.

For your return to be accepted, the item must be unused and in the same condition that you received it in. The item must be packed in the original packaging (where possible) and include all original tags. You are advised to return any items using tracked delivery, as STUDY 34 cannot compensate for packages lost in the return shipping. All refunds will be made to the card or account that was originally charged, less shipping, within 14 days of the orders return.

You are responsible for the cost of return shipping. STUDY 34 cannot accept responsibility for parcels lost in transit and you are advised to obtain proof of postage and return any items using tracked delivery.

Exchanges

If you would like to exchange an item please email us at [email protected] to let us know. Once your original order has been received, your new item will be shipped to you at no additional cost.

Damaged or faulty products

If you suspect your item to be damaged or faulty in any way please get in touch at [email protected] and pre-paid postage to return the item will be provided.

Return Address

STUDY 34 

34 Wingrove Avenue

Newcastle Upon Tyne 

NE4 9AL

United Kingdom